German Customers Visit VICPAS After 13 Years of Cooperation
German Customers Visit VICPAS After 13 Years of Cooperation
October 30, 2026 · VICPAS headquarters and HMI parts warehouse · 13-year partnership
On October 30, 2026, VICPAS welcomed two visitors from a German company we have worked with for 13 years. It was our first face-to-face meeting after more than a decade of cooperation built on emails, phone calls and video meetings — the entire morning of company tours, product reviews and open conversations about quality, delivery and what comes next.
A handshake thirteen years in the making
They work for the same company — a customer we have been supplying for 13 years. Until that day, every order, drawing, sample and shipment had been handled through email, calls and video meetings. This was the first time we stood in the same room.
Two guests from Germany spent the entire morning with our team reviewing stock, testing procedures and open orders.
Why this visit mattered to us
VICPAS receives no more than three visiting customers in a typical year. Although we serve thousands of customers in more than 130 countries, the vast majority of them we have never met in person.
That is exactly why we treat every visit as a serious responsibility: it is a rare chance to show how we actually work, not just what we promise in a quotation. A 13-year relationship is not built on perfect order records — it is built on trust.
What we did during the visit
Warehouse walk-through
We walked through the HMI parts warehouse and reviewed stock coverage for touch screen panels, membrane keypads, LCD displays and plastic housings.
Model-by-model review
We went through the models the customer orders most often, and checked testing and packing procedures step by step.
Quality, lead time and urgent repairs
We discussed quality control, lead time planning and how to handle urgent repair orders more smoothly.
Feedback and next steps
We reviewed feedback from past orders and the improvements already in place, then mapped out the next stage of cooperation.
In the customer's own words
“Everything was perfect. That is the reason why we came to China. When we meet the person, we can discuss everything — our partners are very important to us.”
“I am glad that you could show us your company, your philosophy and how you are working. My boss is very impressed and happy with you both and the company.”
“When I work with people like you, I am just looking forward. We will work together many years more.”
Visit at a glance
| Date | October 30, 2026 |
|---|---|
| Guests | Two colleagues from the same German customer company |
| Relationship | 13 years of continuous supply, first in-person meeting |
| Agenda | Warehouse tour, model review, quality and lead time discussion, next-stage planning |
| Products | Touch screen panels, membrane keypads, LCD displays, plastic housings and HMI spare parts |
What we take away from it
Meeting face to face confirmed something we had only been able to write in emails: we are not just a supplier on a purchase order — we are part of the same supply chain, with the same interest in keeping production running.
We would like to thank our German partners for making the trip and for speaking so frankly. We look forward to the next 13 years — and to the next visit.
Follow us on Social Media to get the latest update and promotion information!
Fast Quote
Fast Quote
Worldwide Shipping
12 Months Warranty
Customize Service